Whatever the size of your boat, OceanLED is committed to helping you get the optimum lighting effect for your boat. Our dedicated team is always on hand to provide the support you need.
With technical customer service support on hand 13 hours each day, from 09:00 to 22:00 GMT, we're committed to supporting you.
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OceanLED has an in-house team of dedicated customer service, sales and engineers on hand to support our superyacht clients in various stages of the build. With full CAD CAM facilities OceanLED will follow projects from inception through to launch to ensure the best possible solution. Some clients alternatively want a quick one stop solution and again this is no problem due to our unique product mix and customisation abilities.
OceanLED underwater lights are built to last, but for added personal service and peace of mind, we offer to commission your OceanLED lighting system ensuring the installation and system is working correctly and to our satisfaction and qualifying for an extra third year of warranty..
OceanLED stands by its products. In general terms, the company gives a full 2 years’ manufacturer’s warranty on all its products from date of sale.
For Superyachts, OceanLED is pleased to offer a commissioning service which can come with an extended warranty; extending the standard 2-year warranty to 3 years. Please contact OceanLED for more information and a quote. The start date of the warranty shall commence on the date the vessel is handed over to the owner, providing that OceanLED be notified of this within 1 month otherwise the warranty period will have deemed to start on the date the commissioning was completed. The 3rd year warranty coverage will only be valid if a signed copy of the commissioning report is returned to OceanLED on completion of the commission.
Please see the troubleshooting guide in your product install manual for most common issues. If after following the troubleshoot guide, you believe that the problem still exists with our product you will need to contact the Service Manager at OceanLED for your region.
For full warranty information please download the PDF.
OceanLED Warranty Statement